DELIVERIES & RETURNS

Delivery Information

Order Confirmation

When we receive your order, we provide you with a confirmation to your email. In addition, when you receive your order confirmation we have pre-authorised your payment method. We check with our warehouse or suppliers to make sure that your desired item is available and can be despatched. In the event that your items are unavailable for immediate despatch, we remove the pre-authorisation from your credit card and send you an email informing you of our actions. When items are available to be dispatched, we process the charges and prepare to despatch your order.

Where We Deliver

We deliver anywhere in the UK (United Kingdom). There may be additional charges for the 'offshore domestic regions' and ‘Scottish Highlands’: the Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish Highlands, Scottish Islands and Northern Ireland.

If your address is outside of the UK mainland please contact for a delivery quote, either by email (support@evgoods.co.uk) or by phone (020 3239 1480).

Delivering Your Order

We are dedicated to offering a fast, secure, and dependable delivery service for all our products. We will choose the most suitable delivery method and carrier for each item on our website. Please note that selecting a specific carrier for delivery is not currently an option. Deliveries are generally made Monday through Friday.

Once we process your payment, we despatch your items within the delivery time frame stated on the product page. Then, we send you a despatch notification after your item/s has left the warehouse. We will choose the most suitable delivery method and courier after you order. It's not possible to choose a courier or delivery method yourself.

Partial Delivery

If your item ships in multiple boxes, in some rare instances delivery of single boxes may take place on separate days. If you have not received your full delivery as expected please contact us either by email (support@evgoods.co.uk) or by phone (020 3239 1480)‬. If you are missing parts of your item such as hardware packs, please contact us.

Delay Between Carrier Scans

Delays between scans during transit are common. Rest assured, we are committed to ensuring your order is delivered by the estimated delivery date. If more than six calendar days have passed since the last tracking update, please reach out to us, and we’ll check the status of your order with the carrier.

Returns & Refunds

At EV Goods, our aim is to ensure our customers are fully satisfied with their purchases. In the unlikely event that you are not pleased with your order, please read through our refund and return policy below.

The following terms are applicable for any products that you purchased from us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to EV Goods, Mansion House, Manchester Road, Altrincham, Cheshire, England, WA14 4RW.
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Website.
  • Website refers to EV Goods, accessible from https://www.evgoods.co.uk/
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 14 days without giving any reason for doing so. The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered. In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: support@evgoods.co.uk
  • By visiting this page on our website: https://www.evgoods.co.uk/pages/contact-ev-goods
  • By phone number: 020 3239 1480

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement. When a refund has been initiated, it takes on average 3-5 business days, though in some cases it may take up to two weeks.

For other refund methods such as Klarna, Paypal, Clearpay, please allow up to two weeks for us to fully process your return and issue your refund. Once the account has been credited, You will be contacted by the 3rd party payment provider to arrange a refund back to your bank account which can take up to 10 business days depending on how You paid.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days.
  • The Goods are in the original packaging.
  • The Goods were not used or damaged.

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalised.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us.

To return the Goods to Us, please contact our customer service team by email (support@evgoods.co.uk) or phone (020 3239 1480). They will guide you through the process and provide you with the appropriate return address.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Exchanges

If you wish to exchange the product for another one, the same return conditions apply. Once the original product is received and inspected, the replacement product will be shipped. If there's a price difference, necessary adjustments will be made. Please note that We only replace Goods you received defective or damaged.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You. If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Report Damage or Defect

We know how frustrating a damaged or defective item can be. If your item is damaged or defective, we will be sure to get a resolution for you and ask that you report any issues within 30 days of the delivery date. To ensure we make your order right, we may require a photo(s) of the damage and/or for the original item to be returned when providing a resolution.

At times, our manufacturers are best suited to support your inquiries, so we may connect you directly with them to ensure you get the best fit resolution in a timely manner. When this happens, although you will be working directly with the manufacturer, we will monitor your resolution progress and step in if at any point they are unable to provide a satisfactory answer or do not respond within two business days.

If it has been more than 30 days since the date of delivery but the item has an eligible manufacturer's warranty or protection plan, please contact us for a resolution.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: support@evgoods.co.uk
  • By visiting this page on our website: https://www.evgoods.co.uk/pages/contact-ev-goods
  • By phone number: 020 3239 1480